Sutriva Admin
RK
Riya K.
Ops Admin · PAN masked

Messaging

Switch providers per channel without a code change. Credentials stay on the server.

SMS provider

Sender SUTRVA
Campaigns can override the default. Switching applies to new messages only.

OTP policy

Allow WhatsApp OTPCustomers pick SMS or WhatsApp

Templates

TemplateChannelPurposeRegistrationUpdated
otp_login
Your Sutriva code is {#var#}. Valid 5 min.
SMSOTPDLT approved2 Nov
otp_login_wa
Authentication template
WhatsAppOTPMeta approved2 Nov
offer_ready
Your loan options are ready…
WhatsAppTransactionalMeta approved4 Nov
incomplete_nudge
Your loan check is almost done…
SMSMarketingDLT pending8 Nov

Message log

Accepted ≠ delivered — only receipts mark delivery
TimeToTemplateProviderStateProvider ID
12:06:1098XXX X3210offer_readyWhatsApp BSPDeliveredwamid.HBg…41
12:04:5288XXX X0912otp_loginJioAcceptedJIO-8812…07
12:01:3397XXX X5530otp_loginJioFailed · DNDJIO-8811…93
11:58:2091XXX X7781otp_login_waWhatsApp BSPDeliveredwamid.HBg…0c